On top of all that, adding live chat is quick and easy to implement. Personal: Chatting with support agents feels much more like the back and forth customers have with their family and friends.checking a balance, changing an order, asking about corporate health benefits, etc.) Fast: Automated workflows and self-service options enable users to solve simple issues (i.e.Scalable: One-to-many interactions enables agents to serve multiple customers or employees concurrently.Provided that your live chat software is deployed within a flexible, quickly-deployed, and centralized workspace, live chat website tools are: But adding live chat is about more than just customer preferences.Īdding live chat for internal support is equally powerful, giving businesses the ability to have conversations with their employees, anywhere and at any time-improving the employee experience and their overall engagement. And more comfortable customers tend to buy more and remain loyal. Unlike the phone, agents can handle multiple chats at once which equals more efficiency and cost savings.Īdding live chat allows you to meet your customers where they’re most comfortable having a conversation. Live chat software helps companies meet customer expectations for fast and convenient support.Īnd it’s not just good for customers. Seventy-two percent of customers want immediate service, according to Zendesk’s 2023 CX Trends Report.

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